Reference

Our Terms, Your Rights, and How We Handle Both

pcso1 operates under a defined set of terms that govern your account, your data, and how disputes are handled — all of it written for Philippines-based access where local law permits. Before you open an account, these are the conditions that apply.

Account Eligibility TermsPrivacy and Data PolicyGCash, Maya, InstaPay Transaction RulesDispute and Complaint ProcessCookie and Retention Policy
pcso1 Our Terms, Your Rights, and How We Handle Both
LEGAL CONTACT

How to Reach Us on Legal or Policy Matters

If you have a question about these terms, want to exercise a data right, or need to flag a dispute, our support team handles legal and policy queries through the channels below. For GCash, Maya, or InstaPay transaction disputes, have your reference number ready before you contact us — it speeds up the review considerably.

Team online

Live Chat

Reach our support team directly from your account dashboard. For policy queries, select the Legal or Account category when opening the chat thread.

Email Support

Send detailed legal or data requests to our support email, found in your account settings. Include your registered mobile number for faster identification.

Account Help Centre

The Help Centre inside your account lists current policy documents and links to the dispute submission form. Access it from the menu under Account Settings.

DATA AND SECURITY

How We Protect Your Account and Handle Your Data

Security and data handling are not afterthoughts here. Your account is protected with OTP verification at login and at the point of any withdrawal request — whether you cash out to GCash, Maya, or InstaPay. We hold data only as long as required by our retention schedule and applicable law, and you can request a copy of your stored data or ask for deletion through the Account Help Centre. Players in Cebu City access the same account protections and data rights as anywhere else in our Philippines-eligible regions.

OTP Verification

Every login and withdrawal triggers a one-time PIN sent to your registered mobile number. This applies to all e-wallet cashouts including GCash, Maya, and InstaPay.

Data Retention

We keep your transaction and account data only for the period required by our internal policy and any applicable legal obligation. You can request a summary at any time.

Data Access Requests

You have the right to request a copy of your personal data or ask for corrections. Submit the request through the Help Centre or via email support with your account ID.

Cookie Policy

We use session and analytics cookies to keep your account active and improve navigation. You can manage cookie preferences from the footer of any page on pcso1.

Legal Questions We Get Asked Most

These are the questions we receive most often about our terms, your rights, and how the dispute process works. If your question is not listed here, open a live chat from your account or send us an email through the Help Centre.

Eligibility depends on local law. You must be of legal gaming age in the Philippines and accessing from a jurisdiction where online gaming is permitted. We do not make eligibility claims beyond what applicable law allows.

Contact support through live chat or email and provide your GCash or Maya reference number. Our team reviews the transaction record and responds within the timeframe stated in your account's dispute policy.

Yes. Submit a data access request through the Help Centre in your account settings or via email. Include your registered mobile number and account ID so we can locate your record promptly.

We notify your registered account when material changes are made to these terms. If you disagree with any update, you may close your account before the effective date of the change.

We do not sell your personal data to third parties. Data may be shared only where required by law or to process your transactions through payment rails like InstaPay, GCash, and Maya.

We use session cookies to maintain your login and analytics cookies to improve the platform. You can manage or withdraw your cookie consent from the preferences link in the site footer at any time.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.